Articles

 Are the prices on your site GST inclusive or exclusive?

All the prices presented on our website are stated GST exclusive, unless otherwise stated. If...

 Can I pay over the counter at any NZ Post Office/Kiwibank?

Yes, you can pay over the counter at any NZ Post outlet with Kiwibank. Please bring the...

 Can my friend still use other discount codes if I refer them?

Yes! Your referrals can still use any discount code as normal. If they use a discount code on...

 Do you offer a money back guarantee?

We offer a 30 day money back guarantee on shared & reseller web hosting orders, including...

 Do you offer discounts for annual payments?

All annual billing plans for shared and reseller hosting, as well as virtual private server and...

 Do you offer price matching?

Under certain circumstances, we may match or beat another New Zealand hosting provider's pricing....

 Do you remind me when my domain needs a renewal?

We give you an advance 60 days notice without invoice that domain will fall for renewal on that...

 How do I cancel a service that I don't need anymore?

You can place a request to cancel a service with us on our customer portal:...

 How to enable direct debit

As an alternative to using a Credit Card to pay your invoices, you can set up a Direct Debit....

 I can't pay my invoice on time, and need to make sure my service is kept online.

If you have an invoice which cannot be paid on time, please contact us immediately to ensure your...

 I paid for my invoice, but it hasn't showed up yet

Bank Transfer If you have made a direct credit/bank transfer into our account, please allow up...

 I received a promotional code/coupon. How do I use it?

Just head on over to our order page over at our portal (https://secure.myhost.nz/cart.php) and...

 I want to make a direct credit. What are your bank account details?

Our bank details are below. You can make payment via internet banking/direct credit, or at any...

 What is my account number for re-occuring payments?

Your account number is printed on your invoice on the top right hand side under "Account no". If...

 What payment methods do you accept?

We accept: Direct Debits (see how to set up Direct Debit payments) Visa/Mastercard Credit...

 When will I receive my Refer a Friend credit?

Your account will be credited after a referral pays their first invoice.