Articles

 What do new customers from iSERVE, Maxnet, Kiwi Web Hosting, or Vocus NZ need to do to get started on MyHost?

In October 2022, we're welcoming a lot of new customers to MyHost. With Vocus NZ retiring its web...

 What do I do if I've forgotten my password?

Open the Login screen. Click the Forgot Password? button. In the Lost Password Reset screen,...

 How do I set a password for my new MyHost account?

To set a new password, use the Forgot Password? function. Open the Login screen. Click the...

 How to enable Two-Factor Authentication

1. From the Client Area, navigate to Security Settings. 2. Click Click here to Enable....

 Where can I find the official documentation for cPanel?

You can find the officially supported documentation for cPanel at https://docs.cpanel.net/

 Can I change my cPanel username?

Sure, please create a support ticket stating what username you would like. Please note the new...

 How long does it take to provision my game server?

All game servers will be provisioned within 12-48 hours of purchase (during business days).  If...

 Maxmind error when placing an order

Our fraud detection system (Maxmind) may at times falsely mark your order as fraud.In such cases,...

 How do I clear my shopping cart?

To clear your cart: Click "view cart" on the top right hand corner of your dashboard  Click...

 How does Refer a Friend work?

Every MyHost customer has a unique referral code to share with friends and family. Your code lets...

 I can't access my website

If you are having issues acessing your website, one of the most likely scenarios is that there...

 Installing or Purchasing an SSL certificate

To purchase an SSL certificate, just visit our product information page here:...

 Can I get a dedicated IP Address?

Yes. Please submit a support ticket to the customer service team and they will allocate one for...

 IonCube Support

Our cPanel shared and reseller packages include Ioncube support by default.If you are unable to...

 What PHP versions do you support?

Our shared and reseller hosting packages support a wide range of PHP versions as we run...

 How long can I expect a response to my email?

We endeavour to answer all queries within 12 hours. However, the following departments have the...

 How do I do a traceroute/tracert?

By doing a traceroute or tracert, you can help us diagnose common connectivity issues, and where...

 How do I flush my DNS cache?

Please follow the instructions accordingly: WINDOWS:- Start -> Run -> type cmd- in command...

 How do I run a ping on my computer?

A ping is a basic network test that checks the connectivity of a network. If you are experiencing...

 500 Internal Server Error

The '500 Internal Server Error' is an error on the server side, and most likely not a problem at...

 Remote MySQL Not Connecting

If you are unable to login to MySQL remotely, please contact our support team with the IP address...

 Submitting your website to Google

Google has a lot of useful resources. For developers, start with their SEO Fundamentals...